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How 8cvip Handles Your Personal Data

When you open an account with us, we collect only what we need to run it — your contact details, payment wallet info like DANA, OVO or GoPay, and your session activity.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We treat your account data as part of the same security layer that protects your DANA, OVO and GoPay transactions. Every piece of personal data is handled under the same access controls that govern your wallet and session activity. Here is what that looks like in practice across four key areas.

Account Security

Your login is protected by OTP verification tied to your registered number. We flag logins from new devices and prompt re-verification before any account changes go through.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the site performs. You can adjust cookie preferences in your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable law. Once that window closes, data is deleted or anonymised from our systems.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or ask us to delete your account data where local law permits this.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we handle your data, want to correct something on your account, or need to request deletion of your personal information, our support team is the right place to start. You can reach us through live chat, email or our on-site contact form. We aim to respond to data-related requests within a reasonable timeframe. Players in Jakarta and Surabaya can use any of the channels below.

Live Chat Open the chat widget from any page on 8cvip. Describe your data request and an agent will confirm next steps with you directly.

Email Support Send your data query or deletion request to our support email. Include your registered account email so we can locate your records quickly.

On-Site Contact Form Use the contact form under your account settings. Select the privacy topic from the dropdown so your request reaches the right team faster.

What We Collect and Why It Matters

8cvip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, phone number, and the e-wallet details you link to your account — whether that is DANA, OVO or GoPay. This data is used to verify your identity, process deposits and withdrawals, and keep your account secure. We also log device

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type, browser session data and IP address to detect unusual login activity and protect your account from unauthorised access. We do not sell your personal data to third parties or share it for advertising purposes. Payment transaction records are retained for as long as required by
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applicable financial and legal obligations in the regions where we operate. Any data you share when contacting our support team is used only to resolve your query. You can request a summary of the data we hold on your account at any time by writing to
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our data contact address. Where our services are available depends on local law and eligible regions — we apply this policy accordingly. We update this page when our data practices change, and we notify account holders of material changes via the contact details on file.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 8cvip

These are the questions we hear most often about data, account privacy and your rights when using 8cvip. If your question is not here, reach out via live chat or email and we will respond directly.

We collect your name, phone number, email address and the e-wallet details you link — such as DANA, OVO or GoPay. We also log device and session data to protect your account from unauthorised access.

We do not sell your data or share it for advertising. Data may be shared with payment processors handling your DANA, OVO or GoPay transactions, and only to the extent needed to complete those transactions.

We keep your data while your account is active and for the period required by applicable financial and legal rules. After that, data is deleted or anonymised. You can ask us about your specific retention period.

Yes. Submit a data access request via email or the on-site contact form, using your registered account email. We will send a summary of what we hold within a reasonable timeframe.

Contact us through live chat or email with a deletion request. We will process it in line with local law. Some data tied to payment records may need to be retained for a legally required period.

We use session cookies to maintain your login state and performance cookies to see how pages load. You can manage or block non-essential cookies through your browser settings without losing account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How 8cvip Handles Your Personal Data

How We Protect and Manage Your Information

How to Contact Us About Your Data

Common Questions About Your Privacy on 8cvip

01 What personal data does 8cvip collect when I open an account?

02 Does 8cvip share my data with third parties?

03 How long does 8cvip keep my personal information?

04 Can I request a copy of the data 8cvip holds on me?

05 How do I ask 8cvip to delete my personal data?

06 How does 8cvip use cookies on the site?

Privacy Policy

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